• Concentrate on what the speaker is saying, both to their words and inflection
  • Do not be thinking of your response while your are listening, you will lose concentration if you do
  • Interact non-verbally with small gestures like nodding your head
  • Look at the person’s left eye to give the impression you are listening
  • Do not attempt to finish the other person’s sentences
  • Respond by summarizing what you believe you heard and ask if that is correct
presention process